FTX Strengthens Security Measures for Claims Portal Amidst Cyber Breach

FTX, the bankrupt cryptocurrency exchange, has announced the reopening of its customer claims portal following a cyber attack. Customers are now able to submit claims for the assets they held on the exchange prior to its insolvency. The portal was temporarily shut down due to a cyber breach involving Kroll, the appointed bankruptcy claims agent. However, FTX clarified that none of its systems were affected by the attack.

According to FTX’s statement on X (formerly Twitter), account holders of the now-defunct exchange can access their accounts and proceed with the bankruptcy claims process for their digital assets. This applies to customers of FTX, FTX US, Blockfolio, FTX EU, FTX Japan, and Liquid. The claims portal allows these customers to access their account information and submit claims as part of the company’s restructuring.

As we previously reported, there have been approximately 36,075 customer claims filed against FTX and FTX US, amounting to $16 billion. Around 10% of these claims have been agreed upon. Additionally, 2,300 non-customer claims, including those from Genesis, Celsius, and Voyager, have been filed against the entity.

FTX emphasized that freezing the accounts was a precautionary measure and has implemented additional security measures to prevent further incidents. They stated, “No FTX systems were impacted by the Kroll incident, and freezing accounts was a precautionary measure.”

This development comes after reports of issues with the claims portal in recent times. On August 27, FTX temporarily suspended accounts for affected users who accessed the claims portal after the Kroll cyber breach was disclosed. However, users were still able to submit a proof-of-claim through Kroll’s online customer form and by mail. FTX assured that customer account passwords, systems, and funds were unaffected by the breach.

The customer claims portal was initially launched on July 11 but went offline after just one hour for unknown reasons.

– [FTX tweet, September 16, 2023](https://twitter.com/FTX_Official/status/1703149055839244757?ref_src=twsrc%5Etfw)
– [Cointelegraph: FTX shareholder presentation](https://cointelegraph.com/news/ftx-shareholder-presentation-222-million-bahamas-real-estate-1300-tokens)
– [Cointelegraph: FTX claims portal becomes unavailable shortly after going live](https://cointelegraph.com/news/ftx-claims-portal-unavailable-after-going-live)
– [Cointelegraph: FTX suspends user accounts amid Kroll cyber breach concerns](https://cointelegraph.com/news/ftx-suspends-user-accounts-amid-kroll-cyber-breach-concerns)
– [Cointelegraph: Deposit risk: What do crypto exchanges really do with your money?](https://cointelegraph.com/magazine/deposit-risk-crypto-exchanges-money)

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J-S Tremblay
About the author - J-S Tremblay

I've been involved in the cryptocurrency world since 2016 and trading since 2019. I started Moon and Lambo in 2021. I'm passionate about crypto and love to share my knowledge. I hate bankers and I hope that cryptocurrency will change the financial world for the better. View full profile...

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